WASTE OF TIME AND MONEY

This experience might take a whole day to explain but I will keep it short and sweet. I, for the better of me decided to buy a couch at this place. Their Facebook page is always active and attracts customers. I order my couch in August 2017 and paid up front. Their turnaround time is 3 - 4 weeks and they will contact you when your couch is ready. I had to follow up with them after 4 weeks and called the Friday and was informed that my couch will be delivered the Saturday,. Saturday came and they were fully booked, which means I would have received my couch five weeks later because I work during the week. I informed them that if my couch is not delivered on the day as arrange, I want my money back in my account by Monday. They made some arrangement and a miracle happened to drop off my couch. They couch came and it was not the one I ordered. On the invoice I actually draw them a picture of how I wanted my couch and after numerous follow up also reminded them about it. The bedside of the L-shaped couch must be on the right hand side and not the left. The couch came, the day bed was on the left hand side and when you sat on it, their was a whole in the couch as if it was a few years old. I called them to inform them about it and took them a while to pick it up. The couch was collected and I asked them again to please fix it and make it as ordered because I live in a flat and the couch does not fit in if it is made as they usually make it. They collected the couch and it was about 3 weeks again until it came. Please also note it took a bad customer Facebook feedback in order for them to collect the couch and fix it. When they fixed the couch and brought it back, it was fixed but still not made as I requested. I am really discussed and wasted my money on this place. The manager from the warehouse apologized and wanted me to keep the couch for the festive season, because I wont have a couch. Its 11 February 2018 and I still do not have my couch that I order and paid for. I have a couch that I do not want and does not fit with me. I followed up last week and the guy still has not called me back because my invoice is on their old system. Their photos look good on Facebook, but the end product and customer service sucks.