Inferior product/beds

Bought a bed in December,within 4 days we were lying on the the coils,returned the bed and factory could not find anything wrong with it,although damage was visible (I have photos).They return that bed and it took almost three (3) months and lawyers to get a replacement bed (top of their range),witch I didn't want because of their poor quality of beds.Now I sit with the same problem,I can feel the coils and the stuffing,waking up with a sore body,if I make it through the night.Needless to say,I have only spent 3 agonising nights on that bed,and Bellville Bed and Furniture are not responding.Why I can't get my money back blows my mind.Very conveniently their terms and conditions you only see ones payment is done on the bottom of receipt. Very bad service,they should not be in service