Treatened by Estate Agent - Gerrit Alberts (Principal)

I was a tenant in Krugersdorp North for 4 months and my rental agreement was signed with Bellhouse Estate Agents. I was a very good tenant for the 4 month period, paid my rental and electricity bills in time. I have originally signed a 1 year contract with the firm, but due to the fact that I got engaged, I called the agent - Francis to confirm what my situation was and if she could find a tenant before my contract expires and within 1 week she contacted me and confirmed that not to worry, the new tenant can move in on the 1st of August and that there will be no penalties against me. I have actually moved out early July. At the time before I moved in, the unit was not painted and the walls was in a very bad condition and she confirmed that the owner will not be able to paint as they were short of money. I have offered to paint the unit in full before I moved in 1 April 2017 and there were globes also not working, which I have replaced at my own cost. We have verbally agreed that there will be no prorata charged until 1 April 2017. I moved in, and discovered that there was water damp under the kitchen and the cupboards were damped and advised the agent to send someone to come and fix it. One month later after I have asked them on numerous occasions they sent a plumber. The plumber looked at the damage and removed the taps and left it on the counter and left and never came back. I had to get my own plumber to fix the damage and arranged with the agency to give me credit of approx R350 for only the goods bought but no call out fee, I was happy with it. At the time of snagging I have discovered there was not waste bin and after numerous requests they never supp**** the waste bin and they promised to do it. The shower in the main bathroom was never used until one morning when my daugther decided to use it, The one panel was loose and when she tried to close the sliding door it shattered in pieces and she got badly injured. I took photos and sent it to the agent and asked her if they could help me by obtaining that one panel, it never happened. Since I have moved out which was by the 10th of July and after our snagging which was fine I did not hear from the agency until I contacted them on the 16th of August, when I will receive my final bill and my securing deposit. I was uspet when I received the statement which was messed with the cost of globels of almost R400 and a new Shower for almost R2500. I have never been informed via email, with a quote from the agent. I have replaced 4 globes at the time I moved in and one fused in the main bedroom. The agent confirmed that I will have to pay for the shower door and it was anyway not their problem to help me out. The first confirmed that they will waive the R400 and also mentioned that 2 garden features were lost. My goods went to storage and then confirmed to them that by mistake it was removed and that I will give it back. I got such bad emails and messages on my phone for 2 days from Gerrit where he threatened me that he will not refund me unless I return the features immediately. I said to him he was welcome to pick it up where I live as I am working, but still he was threatening me, shouting at me and that no deposit will be refunded and I am a typical tenant and all tenants are bad. He is a professional man and his income is generated from letting places out. is this this way you deal with someone? I am extremely upset with Bellhouse Estate Agencys' attitude and placed a complaint with the estate agency board due to their bad attitude an bad behaviour. How do you deal with people like this? Maybe they do not have the money to refund me? I dont know....