Poor Poor Service

We arrived for pick-up of order on Fri only to find that ONE of the cakes I ordered was there. There was no sign of the other two cakes. I proceeded to contact Caitlin regarding the issue. I must admit that her number should not appear on your emergency contact for orders because she does not have your customers' best interests in mind. Her response to my issue was that she didn't know what to say, she only deals with emails and she doesn't know what the factory was doing. I had to be the one to prompt her for a solution for my order. They eventually provided a passion fruit and red velvet cake from the factory, in addition to the blue velvet that was according to my order. I didnt receive the chocolate cake I ordered.<br> <br> I'm sure you can appreciate my disappointment with the service. Placing an order according to your processes held NO benefit at all. Despite the lengthy email trail with your team, my order was still a mess. What was more appalling was that payment was expected before collection of my so-called order?? Specialising in cakes, you must also see how ridiculous it was to serve a red velvet AND a blue velvet cake to our guests.