Poor Customer Service

Today i had quite a poor experience with Belles. Excited about my Bosses birthday i suggested we use them, as i had eaten their cakes before. On calling them i enquired about placing an order with them as a company unfortunately the person on the other side of the line sounded really confused. She finally explained that i could send an email for a quote given that we needed a quote to raise a PO. I sent the mail at around 11 am, there was no response throughout the day. I called again to ask when the mail would be attended to. I was given a contact which i called ********** the person on the other end did not give me their name however they did explain they were at a cake tasting and would get back to me in a few minutes. I waited as the person said they would immediately get back to for 30 mins. after which i called. the lady on the other end said her computer was not connected however the message would come through. I thanked and waited, an hour went by two hours went by i called again. When i tried to call again the phone was not being answered, and finally a message to say she would get back to me. I explained that i really didn't want to talk to her, i just wanted a quote and her name. I still have not received any feedback. My assumption is Belle's Patisserie does not need to retain customers and certainly does not need my business.