NEVER AGAIN

Item: Bellavei
Rating: 1
Author: ANN J

I THINK THE ATTACHED CORRESPONDENCE WITH THIS **** SAYS IT ALL - AVOID THIS COMPANY AT ALL COSTS OR IT WILL COST YOU: ME: After long and laborious email “communication” with your agents at ********** which I attach for your information, would you want to transact with your company? Your agents do not appear to understand English, let alone the concept of customer service!!! And you want me to keep paying for products I have never received!!! We who live in Africa are not as stupid as your company would appear to assume!!! To stop your opportunism I was forced to go as far as cancelling my Credit Card so that you would not be able to continue to take my money with nothing to show for it!!! Dear Ann, You are receiving this message because your monthly membership to BellaVei Premier has been paused due to non-payment. If you would like to continue receiving the benefits of this valuable program, please contact customer service today and update your information. Don’t lose out on this great opportunity! We look forward to hearing from you. Many Thanks, BellaVei Contact Us Dear Customer, Thank you for your email. We apologize that you have not received your products. We have heard from other customers that the product is being held at the post office. We recommend you check with the post office to see if they have your product as well. Thank you for your interest in our products. Kind Regards, BellaVeì Support ME: Please advise where my products are? I am still waiting for them to be delivered! They were ordered in April! Dear Customer, Thank you for your email. We apologize that you have not received your order. Due to high demand for our product you may experience shipping delays. Your order has been processed and shipped and we appreciate your patience. Please be informed that we are doing our best to minimize any further delays. Kind Regards, BellaVeì Support ME:I have neither received the products I ordered and paid over R2000.00 for or the refund you offered below? Please advise what is going on? From: Ann Jones ********** Sent: 03 May 2016 16:35 To: ********** Hello Bellavei, ME:Your offer is very generous and one I would like to accept, except that it does not address my concern that I will not be at my home to receive my products when they are delivered! It is this concern that motivated my mails to you and continues to be an unresolved problem. I leave home for five weeks away on Sunday, 10 May. Please address the questions that I put to you in my mail of 28 April – should the products arrive prior to Sunday the issue will have been resolved, if not then I still have the problem originally raised with you. From: ********** ********** Sent: 03 May 2016 06:37 To: ********** Dear Customer, Thank you for your email. We are sorry to hear you were not fully satisfied with your product order and understand you would like a refund. As per the terms and conditions of the purchase, refunds require a return of the products, which include International shipping charges. There is also a 15% restocking fee per order that is the customer’s responsibility. So instead of paying these charges and losing the products, we are prepared to give you a 50% discount on the products you have already purchased instead, saving you money and time as well as convenience. This way you’ll be able to keep the products you already have without any added complications or worry. If you have further inquiries, please see the terms and conditions listed on our website. If you accept, please write back with one of the following: *Yes, I will accept a 50% discount. *No, I would like to return my product, pay for S&H, and be charged a restocking fee of 15%. Kind Regards, BellaVeì Support ME:I am an extremely unhappy customer 1. Immediately I realised that I would be away from home when my products were due for delivery, I advised you of the problem and received the most unhelpful reply from you. 2. That reply took 2 days to reach me, during which time we could have reached some agreement on a postponed delivery date. Just because you do not employ enough people to cope with queries coming through does not mean that I should be inconvenienced (how many queries are you getting, anyway and why?). 3. In that reply you **** to me and advised that the order had been processed and shipped when, in reality, it had not (I refer to your emails on this matter. See your shipping advice). 4. I believe, as a customer, especially a first time customer, I am entitled to a modicum of customer care – this has been noticeably absent in my dealings with your company. 5. I am investigating recourse under the South African Consumer Protection Act – something your inability to understand the spirit of customer care is forcing me to do. From: Ann Jones ********** Sent: 28 April 2016 19:14 To: ********** Please advise how this order has been shipped – are you using the South African post office or a courier company? If a courier company who is it and what will they do with my delivery when there is no-one to receive it? Unfortunately, you only advise shipping times once the order has been placed and I had not counted on the shipment to delivery taking so long as I was eager to try your product! From: ********** ********** Sent: 28 April 2016 08:06 To: ********** Dear Customer, Thank you for your email. Unfortunately, your order has already been processed and shipped. Due to this, we are unable to cancel your order. Please refer to the shipment confirmation email you will receive shortly with periodic tracking updates. We hope you enjoy the products your receive, but if you insist on returning the products then you are subject to the terms and conditions of purchase which state you are responsible for any shipping fees associated returns and are subject to a 15% restocking fee. We apologize for any inconvenience this may have caused. Kind Regards, BellaVeì Support ___________________________________________________ Your initial message : 2016/04/27 05:05:49: "Ann Jones" Please could you reverse my order (see below) as I will be away from home at the time your delivery is scheduled (I leave on 10 May and only return at the end of June) and there will be no-one to accept delivery at the address supp**** should delivery occur post 10 May.

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