Worse Massage Ever!

This was the worst experience of my life. I received a voucher for a 2 hour pamper session at Bellaneova in Florida Road (1hr massage, 30mins facial and 30 mins mani & pedi). My appointment was at 9am. Now I am a mom and had the leave my baby and daddy for the morning, but I was so looking forward to it. Only to get there to closed doors. tried phoning and messaging no answer. I called the Cornubia branch to find out if they can find out where the people are. They said she is running late and will be there in 15mins. Finally at about 9:45 the lady arrived to tell me she has a runny stomach. With this virus going around I was already scared. I didnt even get her name...

Came there to a dirty small room. Told to take my cloths off and lay on the bed. I had to take a towel from underneath me to cover myself. The towels were clammy and felt dirty. The part where you put your face in the bed was dirty. The lady came in and told me they have 3 types of pressure massages, soft, medium or hard. I asked for hard. she didn't ask where she needs to concentrate more or what kind of massage. Anyways, So she started by putting normal massage oil on, her hands were so rough and one nail was so sharp. At the same time that she was trying to massage me she is fighting with her boyfriend on her cellphone. After that she is trying to put calming music on her phone... The massage was actually more painful then relaxing. Every time she moved around me she moved the phone. Then when I had to turn around and she came to massaging my neck and shoulders I could smell alcohol. The facial lasted a whole of 5 mins. She filed my toe nails, cleaned some cuticles. Then my nails she filed and put cuticle oil on and left them. Then she told me Im done. This was before 11am. I just wanted to leave... And got asked how was the massage, and then got told when I leave she is going to the bathroom. I had to cut my nails when I got home of how she filed them right down. My knee was so painful it was hard to walk.... I'm all for supporting local business and creating job opportunity but there is a fine line of professionalism. Especially in the beauty industry. I would highly recommend you look into this branch if you want to pursue business and grow.