Terrible Service

I am appauled and so shocked at the bad treatment and lack of service delivery received from Bellagio store in Sandton. Bein a high Profile Jewellery company I would have thought they would have been on par and efficient with their service, but I was wrong. I sent my fiancee's engagement ring in for re-sizing a week ago, the lady I dealt with promised me between two/three days. Three days later my fiancee called them for feedback and some gentleman responded we will call you back. Two days later still no feedback and we decided to go there ourselves and see what was going on, to get told that the ring is not re-sized yet and we need to come back once it is done. I find this rally unprofessional and out of hand. I think the way they handled the matter in this nonchalant manner was downright ******* and then the manager has the audacity to tell me she has an interview to get to and she will get back to me after such. Mind you my father has been doing business with this jeweler for years and hence suggested it to us, and now we get such treatment which is really uncalled for and really unprofessional.