No product knowledge or will to assist customers

I had the unpleasant experience of dealing with the owner of this store & his complete unwillingness to assist me in getting my watch back in the same condition it was sent in for a repair. I sent my watch to Bellagio for the strap to be sent to be fixed & unbeknown to me the dial was loose and as such the watch was no longer water resistant. When I received my watch back & showered with it the following day it obtained water damage. I then took it back & told them what happened to which they said they would resend it & contact me with a report. Well the report was...it was damaged & would cost me over R1000 to be fixed no explanation as to what had caused the damage or how this occurred when I countered this with the assertation that someone had to explain or at least accept some responsibility they said that Luxco the company that repairs them was unwilling to budge on assisting me so I phoned Luxco directly & I managed to get an explanation & gave the go ahead for the repair. If only someone at Bellagio had been willing to learn about the products they are selling this could have been avoided or maybe not because their attitude is as bad as their product knowledge.