Never again!!!!!

So i booked and had a confirmation for 3 adults and 2 young ladies to have a spa treament for 3hr30 mins at Bella Vie on the 16th Sep for my daughters 11th bday. Only to arrive and nothing was done. Staff were running late with current treatments, no one knew off my appointment, and no extra staff were hired as explained wud be, and 2 other clients booked for the same time @ 3pm. Needless to say the owner is who i dealt with and to try call her upon arrival she wudnt answer the calls. Eventually i managed to get thru on one of the staffs phns and the lady that answered was not only rude but unaccomodating. She had no resolution for me and cudnt explain what happened other than " unfortunately it wasnt booked and i can't help u" as a mother that had a special day booked for my daughter and had confirmed the week before i had no option but to leave frustrated and very angry. I will never in my life go back and support sych lazy and unprofessional ppl as at Bella Vie. I will make sure that everyone knows what bad service and staff they have and how the owner is a complete waste of air. FYI - I went to another Spa down the road and they stayed late as all spa's were closing this time tried to help me.