Most Dissapointing Service received

<p>My sister and I were booked in for a half day pamper treatment(birthday gift to my sister), which I was told was approximately 4 hours.</p> <p> </p> <p>For my first appointment, I turned up only to find out that they were closed and could not reach me to cancel.</p> <p> </p> <p>My next appointment was not confirmed as they did not read my message.</p> <p> </p> <p>Finally made it to the 3rd appointment.</p> <p>The treatment entailed a back scrub, full body hot stone massage (their idea of a full body massage is only the back of the body. If you don't opt to massage your stomach, then the rest of the body is ignored).</p> <p> </p> <p>Next was the mini facial (which burnt my skin after just been app**** and had to be immediately removed).</p> <p> </p> <p>Last and not least, was the best of the best - the manicure and pedicure. (Firstly, our treatment had to be done on the massage bed, because they got busy. Next, to our dissapointment, we found out that their idea of a manicure and pedicure was to remove your cutex, and do a repaint !!!) - no foot soak, massage, nail trim/ shape, buff, etc. To compensate me for the first cancellation, they agreed to do a soak-off of my get toes. When trying to choose a colour, (which was soo limited, no neutrals, pinks or reds - only bright and neon colours). We were also dismayed to find out that the ladies doing the paint, only had 1 set of utencils which was scarce and had to be shared between my sister and myself. We both only had our toes painted and chose to have no paint done on the hands.</p> <p> </p> <p>When we complained about the poor service, we were told that the Manager, Melanie was not around and when asked to see Nikita(the person in charge) - we were told that she was busy with a client and would see us after the nail paint. </p> <p> </p> <p>I tried to calling the Manager, Melanie numerous times and even sent her a message. To date, I have not been contacted.</p> <p> </p> <p>Soo much for our Half Day Pamper............very, very, dissapointed with the treatment and lack of customer satisfaction.</p>