Poor hospitality

last year around September I was one of the guests who slept in one of the premises in Ext 8 Witbank which belongs to the owner of the above stipulated guest house. Unfortunately when I left the place I somehow left behind a sneaker(left foot) in a room where we were sleeping. I called the house keeper, she promised to arrange with her superiors instead she ignored my call there after. I spoke to the receptionist by the name of Sbongile at Bella Bonni, and I even spoke to the owner of the place to arrange with them that I wanted to send a courier company to fetch that sneaker up till now I never got any help. I called again this month Sbongile told me that she'll call me again but its all in vain.