Will never return

We are frequent customers of Bella Bellota High Street, but Monday, 18.05.2015, due to Loadshedding we went to the Durbanville Branch. This was our first and last visit to this branch. We know due to loadshedding (they had a generator), there might be delayed in the kitchen. But we thought that the waiter would take it upon himself to inform us of any problems or delays there might be before ordering. Myself, my 1 year old, 6 year old and husband had to wait 1 hour for our food. When we enquired - they said loadshedding delays the order. The chips were still hard and it was more oil than chips. All fine and well, but still no word from our waiter. I got extremely tired - not from running after my kids - but from running after my waiter. Each drink, serviette, condiment etc. was ordered from a different waiter. I had to send my burger back due to the patty still being raw. At this stage we still had no word from our waiter even after we complained to management. We informed management (lady with rasta hair) that we will never return to this branch, and without any apology, she said \OK"";NULL;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;853452;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/05/21 14:32;15/05/21 12:53;Billing and Accounts and Bad Attitude ;7,81E+12;;***;I received a SMS on the 14/05/2015 stating that I exceeded the voluntary call limit on my number *** which I use on my 3G modem. I logged a query with the customer care department on 16/05/2015 at which time I was informed that I still had 3 odd gigs left for this month and that I have been charged out of bundle rates hence I exceeded my limit by over R 100. I asked for this to be investigated and received a reference number. I was informed that it would take 3 working days to be resolved. I called back numerous times to query about this request and always get the same response that this is still pending and I need to be patient. I am paying for a service that I cannot use. I am been billed over my monthly subscription fee even though I have not exceeded my month data allocation. I get really bad attitude when I have to keep calling to find out what is happening as there is no feedback what so ever. This is appalling. Sandhir;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;507299;883257;19;5;0;0;0;0;5;NULL;NULL;NULL;15/05/21 14:33;15/05/21 12:54;Problem solved ;8,21E+12;Fred;***;I had a problem regarding billing for our office at dipula which has been going on for months. (Please note dipula has only taken over the management of this property in march 2015)<br> <br> This problem was addressed and resolved by Fred in a very professional manner.<br> <br> Thanks for your speedy action!<br> <br> Kind regards<br> Jaun;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;592004;23;1;2;0;1;0;0;2;NULL;NULL;NULL;15/05/21 14:42;15/05/21 12:55;Long Delay with Claim;SHS***;Claims;***;My car was involved in an accident on 2/4 damaging body & windscreen but no mechanical.Logged claim 9/04 Standard claims dept was closed long weekend.11/4 I collected a 30day rental.Claim only authorised on 22/4 - why did it take so long?(12days using rental).Standard was supposed to arrange a tow truck to transport the car to panelshop.This only happened after numerous calls from myself & very helpful lady Mary. Finally my car was booked at panelshop 6/5(26days using rental).Rental returned 10/5.Car completed 19/5 submitted to Standard for windscreen.Only authorised 20/5.Why did they not allow the panelshop to order the screen?This is what a lady from claims told me happens & blamed panelshop for delay.Called Standard again & was told they order windscreens after panelshop sends them confirmation of repairs.This claim process has taken 42days since I logged it.Surely this is way to long.The windscreen will only be avail next week this leaves me without a car for another week.I am so frustrated at Standard for messing me around like this.Advised call centre staff I would like to be compensated with a rental until my vehicle is completed & was abruptly told no you only pay for 30da;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;285151;720622;14;5;0;0;0;0;5;NULL;NULL;NULL;15/05/21 14:51;15/05/21 12:56;Efficiency;;Thato Lentsoe;;I ordered flowers - and luckily they weren't for a special occasion - but the order failed due to a technical glitch. <br> <br> After inquiring about it via both telephone and email, nothing happened. Today I called again and spoke to Thato.<br> <br> She resolved the query and the flowers will be arriving tomorrow. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;853457;227;14;2;0;0;0;0;2;NULL;NULL;NULL;15/05/21 14:51;15/05/21 13:00;WASTE of time and gave a non productive responsone;8,51E+12;palesa oliphant;***;I went on the 14/05/2015 & the 16/05/2015 to two different Woolworths stores to purchase and my card was accepted however I go today to do a purchase and it get declined, I phoned Woolworths and after 50 mins on the phone I get the ridiculous answer of sorry sir but your purchases went through because the stores were off-line and now that the store is back on line you will be declined, im sorry but you were lucky to purchase. what service is that!!!! please people Woolworths customer service is non existent and should take serious notes on how to keep customers as I will not buy from them again!!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;853461;188;16;2;0;1;0;0;2;NULL;NULL;NULL;15/05/21 14:47;15/05/21 13:05;Cell C is not reponding to my query;***;Keneilwe;***;I received a call from MMM Capital (debt collectors) saying that I owe Cell C R16000. The problem is that I have never owned a Cell C sim card or phone. I have never opened a Cell C contract. I have contacted Cell C for weeks and a case number: *** was opened on 21 April 2015.<br> <br> I have called weeks on end with no progress on this matter. They are \awaiting documentation\"" as this is an old account. This account appears on my credit record as not being paid on a monthly basis. Which is making me very angry because I pay all my obligations monthly. <br> <br> It was opened in 2010"