Poor Customer Service: Belogotex Carpets

<p>Feeling really frustrated! Had Belgotex carpets installed at my home on the 7 September. We immediately picked up a flaw in the carpet in our passage. The company told us there was a procedure & a Belgotexrepresentative would contact me to come and check the carpet and decide what needed to be done. That was over a month ago- I have heard from Desmond Paul from Belogotex a couple of times, but I'm still waiting for him to actually visit the premises. He said he would be here today at 2pm, but has not responded to my SMS's or my my calls. This is absolutely unacceptable & unprofessional and a very poor reflection onBelgotex. Its a small piece of carpet- surely you could have just sent the extra section to the company doing the installation and this whole matter could have seen sorted out in a day or two?<br /> <br /> <br /> <br /> </p>