Belecoo

Complaint Regarding Incorrect Delivery and Poor After‑Sales Support – Makro & Belecoo

Complaint Regarding Incorrect Delivery and Poor After‑Sales Support – Makro & Belecoo I ordered a Belecoo stroller through Makro Online, which was supp**** and delivered by a third‑party seller listed on Makro’s platform. The item was dispatched by Shahin Loonat. Upon delivery, I discovered that the product was incorrect, both the model and the colour differed from what I ordered and paid for I immediately contacted Makro to report the issue. However, Makro has taken no responsibility for the incorrect delivery and has advised me to log a return instead. I was further informed that the supplier will not replace the item with the correct product, and that my only option is to accept a refund. This is unacceptable, as the error was not mine, and I expect to receive the correct item, not be inconvenienced with a return process and refund for a mistake caused by the supplier. In addition, I have attempted to contact Shahin Loonat through multiple channels to resolve the issue directly, with no success This experience has been extremely disappointing, particularly from both Makro, as the platform that facilitated the sale, and Belecoo, as the brand represented by the supplier. I expected far better accountability, communication, and customer service when purchasing from a reputable retailer.