1 reviews | Active since Aug 2015
Complaint
I checked in July 30th and paid 50 % in front because I was waiting for money transfer, a day after I was locked out of my room because I didn't 100%. I asked if I can be connected to the internet so I can transfer funds but I was asked to for the internet. I asked if I can talk to the manager, the manager came and told me that I was locked out because I did not pay. I told her that I paid 50% (6 days out of 12 days) and should have been given enough time to transfer the money but the manager said no with bad attitude. I was obligated to cut my stay in half. I totally understand the situation but I also feel like, in this hotel they value money more than customers and also, I feel like the management and customer service need more training on how to communicate with customers. Good customer service good business.
