Unfulfilled order and lack of communication

I am writing to file a complaint regarding a recent purchase made on the Tissolli website. On December 22, 2023, I placed an order for a 23-piece pot set valued at R1200, as advertised on their website. Unfortunately, despite making the purchase, I have not received any email confirmation regarding my order.

Moreover, my attempts to contact the company via the provided phone numbers - *** and *** - have been entirely unsuccessful. The landline number continuously rings without an answer, and the mobile number consistently redirects to voicemail. This lack of responsiveness has left me deeply concerned and dissatisfied with the company’s customer service.

The purchased item was intended as a gift, making the situation even more disappointing. This complete lack of communication and apparent unavailability of the company’s representatives have led me to question the legitimacy of this transaction. It is regrettable that such circumstances prompt me to suspect this as a potential ****.

To address this issue, I have also engaged Payflex to assist in resolving this matter. Nevertheless, my trust in Tissolli has been severely compromised, and I feel compelled to caution others against making any purchases from this company.

I urge prompt action and resolution regarding this matter. I expect a timely response and a satisfactory resolution, failing which I will have to explore further avenues to address this issue.