TISSOLLI POTS LIFE TIME GUARANTEE

Having purchased a TISSOLLI pot set (Life time Guarantee) my wife had the unfortunate experience of handle coming away from the pot (weld). Could have been a pot of boiling water over her. The TISSOLLI WEB SITE offers two emails to contact the company HERE IS MY EXPERIENCE: 18 Jan I advised problem with Tissolli pot (via email) with attached picture NOT receiving ‘successful delivery’ nor any acknowledgement 21 Jan I resent email Again no response

22 Jan I phoned Receptionist advised person responsible for emails was not in After trying to help she put me thru another person who could see my email And they said would respond

I received a prompt response “ Yes we will assist, where are situated? “ I immediately rep**** confirming address as on original email Again as no confirmation received I phoned and confirmed that my reply had been received I HAVE HEARD NOTHING FURTHER

28 Jan Sent another email requesting update on how I was to be helped Then I phoned and requested to speak to manager Manager overseas(09h55) Requested person responsible for manager duties Operator promised to get “accounts manager” to phone me 11h35 My Outlook gave me ‘Read’ notification 23 Jan I again phoned and asked for Marcell (Accounts Manager I understand). Again I was assured I would be phoned back. NOT YET