TISSOLLI POT LIFE GUARANTEE

This continues from my earlier post (TONYY) where I complained about a broken pot (mid Jan) received absolutely no joy All of a sudden (4 Feb, nearly 4 weeks on) I received an email from their 'Info' (earlier been dealing with 'contact', original complaint addressed to BOTH) apologising for delay and asking for address to courier replacement pot Lady on desk was trying best to sort out my problem. A lot of WhatsApp messages between us two resulted There was a problem identifying the size of pot so I Whatsapp'd pic with tape measure from one lip to other side. Pot eventually arrived, but wrong size. new pot fitted inside old and I could get my fingers in gap. I again Whatsapp'd showing this No response Then client services lady was away Then client services lady would call me (4 days ago) The cell we were whatsapping on now no longer delivers msgs and if phoned goes to leave msg. I managed to get a name (client services) MARCELL The only other review on this post gives a shinning comment of service from MARCELL Certainly not my experience. I have never spoken to her. Because I have tried 5 or 6 times. She is never available and never returns calls Got that off my chest