Terrible customer service

On 26 Jan I ordered beeswax to be sent via post - Cillene recommended postnet delivery but it was for my daughter's school project so trying to keep costs low. 9 working days later I asked for a tracking number as hadn't received. It now transpires parcel hadn't been sent so Cillene only then posted it (but didn't tell me)and an incorrect tracking number was given to me. She blamed post office for it not arriving. I kept trying to get a pic sent of Beeware's tracking number to argue with post office but they wouldn't send it. Eventually in desperation and a number of emails and pleading calls to Cillene to help me track down my parcel I paid for a 2nd delivery from Beeware - including overnight courier - as we were desperately needing the beeswax by Friday. She took my payment and assured me it would arrive the next day. Postnet the next day confirmed it was a 48 hour delivery and wouldn't arrive by Monday. Too late - we requested it was sent back to Beeware. She **** to me, took my money fro a second payment knowing parcel wouldn't arrive on time and now is ignoring my emails and has not refunded my second payment for stock which we did not collect. Buyers beware!