Waiting 3 months for a delivery from Beetroot Inc

I ordered 2 of Beetroot Inc's products on the 21st Nov 2020. First the delivery was scheduled to be delivered by the 22nd Dec 2020. On the 16th of Dec2020 I received a mail stating that my order will not be delivery as scheduled with no explanation and that there is a new delivery date of 18 Jan 2021, and typically South African, sorry for the inconvenience caused. I did received a 10% voucher to spend with them. I wonder now if it was to soften me up for the long delays.

The 18 Jan 2021 came and went with no communication from beetroot inc. I mailed them on the 20Th Jan 2021 asking for an update. Their explanation was that the orders from suppliers are 2 weeks late but its starting to come though. Again, sorry for the inconvenience cause.. Delivery data now early February. I understand Covid and the holiday period could be a factor so I patiently waited.

On the 8th of Feb, not having heard anything from Beetroot yet, I mailed them again. Their reply it should be this week (8-12 Jan), this time NO sorry for inconvenience caused. The week has come and gone, no feedback from Beetroot inc.

I tried my luck again and mailed them on the 16th Feb 2021, almost reaching the 3 month period since I placed the order. Their response, it's scheduled for delivery today, with a thanks for your support and patience. Nothing happened, not delivery, no explanation or sorry for yet more inconvenience caused.

My communication with Wilma and Elize has been completely one sided with only lies and more lies in the replies from their so called Customer Liaison Team.

I phoned them today letting them know that if my order is not delivered today, that I will cancel the order and ask for my money back. I feel like a sucker!!!

I think that is the risk of ordering online and paying up front. Your money is good enough, their (Beetroot Inc) service is not. Beetroot Inc took properly advantage of that..