Terrible customer service

<p>I took my new Beetle for a service and a **** and the quote came up to R22000 and they asked for 75% deposit. It took them 4 weeks for me to get my car back. Everytime I would get an update is when I would pick up the phone and call them. The last time they called me was to ask me when am I paying the 75% deposit. The worst / woorying part was when I sent my brother to check the progress and they refused to show him the car. </p> <p> </p> <p>The day my brother collected the car the wires were hanging, the back seat was loose, the battery was dead my car was in a very bad state and they said they have ordered the fog light from overseas and had to wait another 2 weeks for it. In the 2 weeks that followed I did not even get a call from them and 3 weeks later I called them and nobody could tell me anything because Justin Broughton , the owner was not available. I sent my husband the following week to enquire and Justin refused to talk to him because he had no appointment.</p> <p> </p> <p>The beetle is now literally s****py and I dont know what to fix because it has gone from bad to worse. </p> <p> </p>