TERRIBLE!

<p>I am absolutely HORRIFIED by the service of the Cape Town franchise. The service here has been atrocious, the last two times that we have gone there. The first time, we had to seat ourselves, as no-one came to greet us at the door, after waiting about 20 minutes for a watron to see that we needed some menus, I had to get up and get them myself - I noticed that there were SEVERAL watrons standing around inside the restaurant. Only after one of the watrons saw us with menus did they decide to serve us. We had a horrible time getting their attention, to take our order, to get us the bill as well as getting take away containers. It wasn't a busy time of the day so I don't understand how something like that could've happened.</p> <p> </p> <p>Furthermore, today we had decided to take a break from exploring the city and grab a bite to eat. We chose the Beerhouse as we love the food that they serve. After placing our order and waiting for 30 minutes for our take away order to come, which is a reasonable time as the restaurant was quite busy, the watron that had taken our order came to inform us that they did not have all of the ingredients necessary to even start preparing our order. We had ALREADY paid in full at this point. The watron frantically scurried to make up for their lack of competence by offering us drinks on the house and by allowing us to order well over what we had paid originally. Although this had been a gracious gesture, it by no means made up for the fact that we had been waiting in anticipation for our order just to be told that we had been waiting for nothing. </p> <p> </p> <p>I am sorry to say but I do not think that we will be returning to your restaurant again, I will also not be recommending you to any of our friends or relatives. </p>