Very bad service to 93 year old customer by Beeld

My father stays in an old age home in Pretoria central and he has been a Beeld subscriber for decades. He is completely dependant on the quality of the delivery service as he is not able to safely walk around in the area and because of his advanced age. For the past three months the delivery service has been erratic. This has caused him to take a real safety risk as well as to spend some of his very meagre funds to re- purchase the newspaper that has already been paid for. We have reported this numerous times and all I can say is that Beeld's response has been pathetic. We have had no reaction and no improvement in service and it is impossible to get any response from the Naspers call centre. This is tantamount to abuse of someone who is dependant on a large company and who has been a loyal supporter of the paper for such along time.