LW
Leana W

1 reviews | Active since Apr 2014

19 Aug 2015, 08:06

No service from new deliverer

Hello,<br> <br> I have been a Beeld subscriber for more than a decade and after 12 years of getting my newspaper every morning before 5 in a plastic bag rain of shine Beeld decided not to renew the contract with the old white couple but rather to save money (which I understand) and to use Times Media.<br> <br> Since they took over on 1 August I only got the newspaper the next morning if I complained the previous day. All this complaining and moaning is not worth the effort for a paper that was delivered on time every day of the week. <br> <br> After speaking to Head Office on 5 August they told me that the Cape Town area took 3 months to get all the problems sorted out. I stopped the paper for 10 days while I was on leave and they were suppose to start delivering today haha......again no paper!<br> <br> I hereby cancel my contract with Beeld and Rapport with immediate effect as I am paying for a paper which I don't receive. Sad day as I grew up with Beeld deliveries since I was in primary school.<br> <br> Kind regards,<br> <br> Leana

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Replies (1)
Beeld
Beeld's reply19 Aug 2015, 12:23
Official
Hello Leana van Wyk,

Thank you for bringing this most unfortunate matter under our attention.

As discussed telephonically with our agent, credit has been passed on your order for the periods 04/08 to 06/08 and 08/08 to 11/08. We have sent you an e-mail confirming the same.
The matter has been escalated to the head of distribution and deliveries will be monitored.
We will follow up with you on the replacement of today's copy shortly.

Thank you for affording us a chance to sort out the deliveries.

Once again please accept our sincere apologies for all the inconvenience caused.

Kind Regards
Anchen ****ey
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