Totally disgusted with he service

I made a booking but had to cancel due to my artner being ill and was told not to travel and get tested for Covid-19. I spoke to Avumile and he said I need to send proof of the test seeing the doctor asked for it to process a refund. I send proof of it and also a copy of the meds from the script. After numerous calls and emails, still no refund. I am disgusted with the service and lack of response from them.