The promised refund

Dear Trish

Kindly note that we have received your banking/Credit Card details and will now initiate the refund process.

We will be able to complete the refund process in the next 3 day s, however, it could take a bit longer to reach your account as the payment clearance is completely dependant on the banking institutions.

But rest assured, we will keep you up to speed throughout the entire process and we will let you know as soon as the payment of your refund has been completed.

Kindest regards

Jean Johan Pretorius ---------------------------------------------

I received the above in January and I haven't received any feedback as yet with regard to my refund. I have filled in the form twice and I have not yet received anything from this institution. I have written on their Facebook page and they just remove the comment without even responding, I have inboxed on Facebook and last got a response more than 3 days ago, I have emailed countless time with nor response. I am not sure if the customer here is talking alone or there is someone out there on the other side of the computer screen who can actually respond. Reading the comments below, its disheartening. I would like a full refund as promised.