Poor service and hoarding people their money

I have booked for a holiday at Kiara lodge and I wanted to add guests but was not able to do that also changing the rooms. so the only option was to cancel the booking and start afresh. I did that through booking.com and after cancelling I was told to contact the lodge which I was also then re directed to Beekman holidays. I do not own a credit card and used my debit card to pay for the booking which the transaction was successful but when cancelling you are not made aware that refund can only be done on credit card if not please supply your account details used for the transaction and I was promised to be refunded after 14 days. Well that elapsed and upon calling them that's when the table turned, I was told the refund couldn't be processed due to the fact that they do not have the banking details, so my question was why didn't anyone border to contact me surely my tel. number and email is available to their records. I was provided with a ticket number to upload my banking details and that the refund will be done within 7 days... well that also has elapsed Shakila Nankoomar - Senior Financial controller to date I have not received a cent form them I followed via the ticketing website also emailed Shakila. Can people honor their promise and that is my money why were they happy to transact on a debit card but a hassle to refund me. Who has the time to be running around for what is due to them. CAN I PLEASE HAVE MY REFUND BY TODAY!