Poor communication and no replies from resort
Communication at Dikhololo resort is pathetic to say the least. Numerous e mails were sent over the past 2 weeks to the actual resort but only replies received is the e mail is acknowledged but no follow up e mail is sent to reply to questions raised. I would never book at the resort ever again in the future.
Helpful (0)
Replies (5)0
Replies (5)
Beekman Holidays's replyOfficial
21 Nov 2024, 10:49Dear Mohammed
We acknowledge your comments and are truly sorry that this has been your experience. Furthermore, we confirm that our team has been in contact with you to assist with your query.
Kind Regards
Beekman Holidays
We acknowledge your comments and are truly sorry that this has been your experience. Furthermore, we confirm that our team has been in contact with you to assist with your query.
Kind Regards
Beekman Holidays
Beekman Holidays's reply21 Nov 2024, 10:49
Official
Dear Mohammed
We acknowledge your comments and are truly sorry that this has been your experience. Furthermore, we confirm that our team has been in contact with you to assist with your query.
Kind Regards
Beekman Holidays
We acknowledge your comments and are truly sorry that this has been your experience. Furthermore, we confirm that our team has been in contact with you to assist with your query.
Kind Regards
Beekman Holidays
's updateReviewer Update
25 Nov 2024, 11:06Finally received communication and half refund has been promised to be paid.
's update25 Nov 2024, 11:06
Reviewer Update
Finally received communication and half refund has been promised to be paid.
Beekman Holidays's replyOfficial
25 Nov 2024, 14:22Dear Mohammed
Thank you for your feedback. Rest assured that your query is still on our radar, and we will revert once the refund has been finalised.
Kind Regards
Beekman Holidays
Thank you for your feedback. Rest assured that your query is still on our radar, and we will revert once the refund has been finalised.
Kind Regards
Beekman Holidays
Beekman Holidays's reply25 Nov 2024, 14:22
Official
Dear Mohammed
Thank you for your feedback. Rest assured that your query is still on our radar, and we will revert once the refund has been finalised.
Kind Regards
Beekman Holidays
Thank you for your feedback. Rest assured that your query is still on our radar, and we will revert once the refund has been finalised.
Kind Regards
Beekman Holidays
's updateReviewer Update
04 Dec 2024, 06:20The issue was sorted out in good time by Ashton Wilson, very helpful and communicated regularly on the stage of the process. Thanks
's update04 Dec 2024, 06:20
Reviewer Update
The issue was sorted out in good time by Ashton Wilson, very helpful and communicated regularly on the stage of the process. Thanks
Beekman Holidays's replyOfficial
05 Dec 2024, 15:38Dear Mohammed
We are thrilled to have resolved this matter for you, and are glad that you were pleased with the outcome. Looking forward to a much more seamless experience together in the future.
Kind Regards
Beekman Holidays
We are thrilled to have resolved this matter for you, and are glad that you were pleased with the outcome. Looking forward to a much more seamless experience together in the future.
Kind Regards
Beekman Holidays
Beekman Holidays's reply05 Dec 2024, 15:38
Official
Dear Mohammed
We are thrilled to have resolved this matter for you, and are glad that you were pleased with the outcome. Looking forward to a much more seamless experience together in the future.
Kind Regards
Beekman Holidays
We are thrilled to have resolved this matter for you, and are glad that you were pleased with the outcome. Looking forward to a much more seamless experience together in the future.
Kind Regards
Beekman Holidays