1 reviews | Active since Jan 2010
Pathetic response from a web enquiry
We are going to one of their resorts and I filled the web form under contact us with a couple of questions and asked for photos of specific things in order to plan how to handle things when we are there. I could have phoned as the number was also on that page, but I specifically sent a mail, because it is easier for both parties to see a list of requests than it is to me trying to convey what I need telephonically.
The response from their representative was absolutely pathetic: Thank you for your email. Please contact the resort for your enquiry on ***. Kind Regards, Afikile Majikija Reservations Consultant
What the hell man? You could not forward this to the resort itself? A phone call will not solve my problem, that is why I put it in writing requesting additional information. You could not be bothered to just (not go the extra mile), but just do your job and get the information for me? Too much to ask! You are not a reservation consultant! You should not have this job! Pathetic attempt at customer service! This is what is wrong with the travel industry in South Africa!
I also did NOT select the option to give you consent to use my information, but in the email it clearly states that I gave consent. You need to fix that in your web contact form!
Thank you for your comments and for reaching out to us. We extend our sincerest apologies for the frustration you encountered recently.
We understand the importance of a smooth and accommodating experience when planning your visit, and it's disheartening to learn that we missed the mark. We can assure you that your recent interaction is not indicative of our usual standards, and our team is committed to making things right.
In an effort to resolve this promptly, one of our Consultants has attempted to contact you, regrettably to no avail, but has sent you further correspondence via email.
Thank you for your patience and for bringing this to our attention, and we look forward to assisting you further.
Kind Regards
Beekman Holidays
Thank you for your comments and for reaching out to us. We extend our sincerest apologies for the frustration you encountered recently.
We understand the importance of a smooth and accommodating experience when planning your visit, and it's disheartening to learn that we missed the mark. We can assure you that your recent interaction is not indicative of our usual standards, and our team is committed to making things right.
In an effort to resolve this promptly, one of our Consultants has attempted to contact you, regrettably to no avail, but has sent you further correspondence via email.
Thank you for your patience and for bringing this to our attention, and we look forward to assisting you further.
Kind Regards
Beekman Holidays