AD
Andrea D
1 reviews | Active since Apr 2022
18 Apr 2022, 08:35
NO WATER, NO GAMES ROOM
This company is an utter disgrace, and not willing to help it's customers or just at least come to a compromise. We were told everything at the Illovo Beach Club is in 100% working condition, and if we did not check in for this weekend we would lose all our money, even though the president urged people not to travel to KZN, and it was decla5 and no longer working, but this was the only thing my kids could do because of the rain and the state of the beaches. Absolutely disgracefull, after being told everything is in great working condition!!!
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Beekman Holidays's replyOfficial
12 May 2022, 10:46Dear Andrea
We sincerely apologise for the inconvenience brought about by the recent unprecedented KZN floods.
The safety and comfort of our guests has always been our priority and will continue to be. Please note that during such unforeseen circumstances, we as a company also had no choice but to deal with the matter on a day to day basis, with guidance and advice from our local municipalities and trusted news providers.
We can confirm that at the time of the rains, our resorts were operational and accessible, as its structural integrity has been braced for adverse conditions over the years. In terms of water restrictions as a result of the floods, back-up water tanks, reserve water supplies and boreholes at a majority of our resorts helped curb this issue. Although inundated with calls from concerned guests, we are happy to confirm that we were able to attend to their queries and assist each individual matter in a reasonable manner.
It is our aim to provide our guests with a memorable holiday experience and are glad to have done so despite these unfortunate and trying conditions. Kind RegardsBeekman Holidays
We sincerely apologise for the inconvenience brought about by the recent unprecedented KZN floods.
The safety and comfort of our guests has always been our priority and will continue to be. Please note that during such unforeseen circumstances, we as a company also had no choice but to deal with the matter on a day to day basis, with guidance and advice from our local municipalities and trusted news providers.
We can confirm that at the time of the rains, our resorts were operational and accessible, as its structural integrity has been braced for adverse conditions over the years. In terms of water restrictions as a result of the floods, back-up water tanks, reserve water supplies and boreholes at a majority of our resorts helped curb this issue. Although inundated with calls from concerned guests, we are happy to confirm that we were able to attend to their queries and assist each individual matter in a reasonable manner.
It is our aim to provide our guests with a memorable holiday experience and are glad to have done so despite these unfortunate and trying conditions. Kind RegardsBeekman Holidays
Beekman Holidays's reply12 May 2022, 10:46
Official
Dear Andrea
We sincerely apologise for the inconvenience brought about by the recent unprecedented KZN floods.
The safety and comfort of our guests has always been our priority and will continue to be. Please note that during such unforeseen circumstances, we as a company also had no choice but to deal with the matter on a day to day basis, with guidance and advice from our local municipalities and trusted news providers.
We can confirm that at the time of the rains, our resorts were operational and accessible, as its structural integrity has been braced for adverse conditions over the years. In terms of water restrictions as a result of the floods, back-up water tanks, reserve water supplies and boreholes at a majority of our resorts helped curb this issue. Although inundated with calls from concerned guests, we are happy to confirm that we were able to attend to their queries and assist each individual matter in a reasonable manner.
It is our aim to provide our guests with a memorable holiday experience and are glad to have done so despite these unfortunate and trying conditions. Kind RegardsBeekman Holidays
We sincerely apologise for the inconvenience brought about by the recent unprecedented KZN floods.
The safety and comfort of our guests has always been our priority and will continue to be. Please note that during such unforeseen circumstances, we as a company also had no choice but to deal with the matter on a day to day basis, with guidance and advice from our local municipalities and trusted news providers.
We can confirm that at the time of the rains, our resorts were operational and accessible, as its structural integrity has been braced for adverse conditions over the years. In terms of water restrictions as a result of the floods, back-up water tanks, reserve water supplies and boreholes at a majority of our resorts helped curb this issue. Although inundated with calls from concerned guests, we are happy to confirm that we were able to attend to their queries and assist each individual matter in a reasonable manner.
It is our aim to provide our guests with a memorable holiday experience and are glad to have done so despite these unfortunate and trying conditions. Kind RegardsBeekman Holidays