NO REFUND

Item: Beekman Holidays
Rating: 1
Author: André Pretorius

I've been assisting my Mother with regards to a refund for a holiday she bought for our Honeymoon. Unfortunately, due to circumstances, we had to cancel. We've been in communication with the contact center, but have been going back and forth since April 2021 to get the refund processed.

What is more irritating, is the fact that the support ticket (***) gets closed even though the issue is not resolved.

When a "refund" was conducted, the payment was done to a COMPLETELY different account as the details provided, and was communicated with the team that it was incorrect. Since then, I have followed up CONSTANTLY, with no feedback...

It's a constant nagging battle which is unacceptable.

Helpful (0)

Replies (2)

Beekman Holidays's replyOfficial

11 Nov 2021, 13:53

Hi André, thank you for bringing this to our attention and someone will be in contact with you shortly.

Regards,
Beekman Holidays

Beekman Holidays's reply11 Nov 2021, 13:53

Official

Hi André, thank you for bringing this to our attention and someone will be in contact with you shortly.

Regards,
Beekman Holidays

Beekman Holidays's replyOfficial

12 Nov 2021, 10:06

Hi André, thanks again for reaching out to us. We can confirm that the refund was processed and an email has been sent to you. Please check on your side and let us know once reflected. Thank you.

Regards.
Beekman Holidays

Beekman Holidays's reply12 Nov 2021, 10:06

Official