FRUSTRATED FIRST TIME CUSTOMER

I booked via booking.com The Kingdom Resort and due to an emergency I couldn’t go. So I cancelled well in advance my booking on the 28Nov for a full refund to this date I have not received my refund or any communication. I followed up mid December via email with The Beekman group, still no response. This is frustrating as they had promise to pay me after 14days and now it’s over a month since I cancelled. Bad impression from Beekman group I must say.