SP
Servani P
1 reviews | Active since Mar 2017
10 Jul 2025, 22:26
FALSE ADVERTISING
A very deceiving picture of the Resort online. There is ABSOLUTELY NO SEA VIEW . FALSE ADVERTISING. VERY RUDE , UNSYMPATHETIC, UNHELPFUL MANAGEMENT WHO REFUSED TO REFUND my money.
BE VERY WARY OF THIS RESORT ON LAGOON DRIVE ACROSS FROM BREAKERS RESORT IN UMHLANGA
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Replies (1)
Beekman Holidays's replyOfficial
11 Jul 2025, 08:10Dear Servani
Thank you for your feedback. We are sorry to hear about your experience, and for the interaction you had at the resort, which will be reviewed and addressed internally.
We empathise with the fact that you booked the incorrect resort, however all details of those resorts within our portfolio, including names, addresses and images are clearly listed on our website to help guests make informed choices – especially when booking online. Additionally, our cancellation terms and conditions are available at the time of booking and therefore remain applicable in this instance. Should you have any further queries, please feel free to reach out to us directly.
Kind Regards
Beekman Holidays
Thank you for your feedback. We are sorry to hear about your experience, and for the interaction you had at the resort, which will be reviewed and addressed internally.
We empathise with the fact that you booked the incorrect resort, however all details of those resorts within our portfolio, including names, addresses and images are clearly listed on our website to help guests make informed choices – especially when booking online. Additionally, our cancellation terms and conditions are available at the time of booking and therefore remain applicable in this instance. Should you have any further queries, please feel free to reach out to us directly.
Kind Regards
Beekman Holidays
Beekman Holidays's reply11 Jul 2025, 08:10
Official
Dear Servani
Thank you for your feedback. We are sorry to hear about your experience, and for the interaction you had at the resort, which will be reviewed and addressed internally.
We empathise with the fact that you booked the incorrect resort, however all details of those resorts within our portfolio, including names, addresses and images are clearly listed on our website to help guests make informed choices – especially when booking online. Additionally, our cancellation terms and conditions are available at the time of booking and therefore remain applicable in this instance. Should you have any further queries, please feel free to reach out to us directly.
Kind Regards
Beekman Holidays
Thank you for your feedback. We are sorry to hear about your experience, and for the interaction you had at the resort, which will be reviewed and addressed internally.
We empathise with the fact that you booked the incorrect resort, however all details of those resorts within our portfolio, including names, addresses and images are clearly listed on our website to help guests make informed choices – especially when booking online. Additionally, our cancellation terms and conditions are available at the time of booking and therefore remain applicable in this instance. Should you have any further queries, please feel free to reach out to us directly.
Kind Regards
Beekman Holidays