TB
Terry B

1 reviews | Active since Apr 2024

03 May 2024, 12:47

Exceptional Customer Service

I wanted to book for a few days away at Beekman Holidays resort, Hazyview Cabanas but, I could not book via the Beekman Holidays online booking portal because I had a particular requirement which the portal did not offer. Instead, I rang the Beekman Holidays phone booking line and although initially I was told by the agent that the service could not accommodate my requirement, I was then passed to the agent's line manager, a lady called Chelle. Chelle was the epitome of helpfulness. She exemplified a positive can-do approach, listened to my requirements, and then made and executed a plan to accommodate them. Based on this experience in dealing with the Beekman Holidays phone booking service, and a previous experience, I would have no hesitation in recommending use of their service. Additionally, I would also recommend the resort, Hazyview Cabanas. It is a relaxing place in a very pleasant location, and it meets all our requirements.

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Replies (1)
Beekman Holidays
Beekman Holidays's reply03 May 2024, 15:43
Official
Dear Terry 

Thank you so much for taking the time to leave us this amazing feedback. 

As a trusted Rental Partner to a number of resorts, we aim to ensure that our Client's needs are not just met, but exceeded. In saying so, it's wonderful knowing that our dedicated team member, Chelle, could go above and beyond to tailor your experience exactly to your desires. 

We're honoured to have earned your recommendation and look forward to welcoming you to our other idyllic destinations soon!

Kind Regards
Beekman Holidays