kL
karen L
1 reviews | Active since Jun 2020
28 Sept 2022, 15:29
Disabled guests misinformed by Beekman
I am disabled by a severe stroke, and Beekman booked me into a so-called "wheelchair suite" at Kiara Lodge near Clarens. Despite my checking numerous times, the suite was up 2 flights of stairs!! The resort misrepresents its wheelchair accessibility on the website and Beekman did not correct this. It was an uncomfortable and unsafe stay, and neither Beekman nor Kiara lodge have responded to the complaint . really shoddy managerial style
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Replies (3)
Beekman Holidays's replyOfficial
28 Sept 2022, 16:57Dear Karen
We acknowledge your comments and sincerely apologise for the inconvenience caused to you during your stay.
We are currently looking into the matter with urgency and will revert to you as soon as possible with feedback.
Kind Regards
Beekman Holidays
We acknowledge your comments and sincerely apologise for the inconvenience caused to you during your stay.
We are currently looking into the matter with urgency and will revert to you as soon as possible with feedback.
Kind Regards
Beekman Holidays
Beekman Holidays's reply28 Sept 2022, 16:57
Official
Dear Karen
We acknowledge your comments and sincerely apologise for the inconvenience caused to you during your stay.
We are currently looking into the matter with urgency and will revert to you as soon as possible with feedback.
Kind Regards
Beekman Holidays
We acknowledge your comments and sincerely apologise for the inconvenience caused to you during your stay.
We are currently looking into the matter with urgency and will revert to you as soon as possible with feedback.
Kind Regards
Beekman Holidays
kL
karen L's updateReviewer Update
28 Sept 2022, 17:28Thank you
kL
karen L's update28 Sept 2022, 17:28
Reviewer Update
Thank you
Beekman Holidays's replyOfficial
29 Sept 2022, 15:42Dear Karen
Thank you for your patience in this matter.
As the trusted Rental Agency for Kiara Lodge, we are deeply saddened to learn of your unpleasant experience, as we strive very hard to deliver exceptional holidays to our valued guests.
We really do care about your experience and have addressed your concerns with the resort.
We confirm that the resort has provided feedback, and a Consultant has been trying to reach you to discuss this matter further, unfortunately to no avail. Further correspondence has been sent to you via email.
Please accept our sincere apologies for all the inconvenience you have experienced.
We hope that we will soon have a chance to send you on a fabulous holiday.
Have a lovely day further!
Kind RegardsBeekman Holidays
Thank you for your patience in this matter.
As the trusted Rental Agency for Kiara Lodge, we are deeply saddened to learn of your unpleasant experience, as we strive very hard to deliver exceptional holidays to our valued guests.
We really do care about your experience and have addressed your concerns with the resort.
We confirm that the resort has provided feedback, and a Consultant has been trying to reach you to discuss this matter further, unfortunately to no avail. Further correspondence has been sent to you via email.
Please accept our sincere apologies for all the inconvenience you have experienced.
We hope that we will soon have a chance to send you on a fabulous holiday.
Have a lovely day further!
Kind RegardsBeekman Holidays
Beekman Holidays's reply29 Sept 2022, 15:42
Official
Dear Karen
Thank you for your patience in this matter.
As the trusted Rental Agency for Kiara Lodge, we are deeply saddened to learn of your unpleasant experience, as we strive very hard to deliver exceptional holidays to our valued guests.
We really do care about your experience and have addressed your concerns with the resort.
We confirm that the resort has provided feedback, and a Consultant has been trying to reach you to discuss this matter further, unfortunately to no avail. Further correspondence has been sent to you via email.
Please accept our sincere apologies for all the inconvenience you have experienced.
We hope that we will soon have a chance to send you on a fabulous holiday.
Have a lovely day further!
Kind RegardsBeekman Holidays
Thank you for your patience in this matter.
As the trusted Rental Agency for Kiara Lodge, we are deeply saddened to learn of your unpleasant experience, as we strive very hard to deliver exceptional holidays to our valued guests.
We really do care about your experience and have addressed your concerns with the resort.
We confirm that the resort has provided feedback, and a Consultant has been trying to reach you to discuss this matter further, unfortunately to no avail. Further correspondence has been sent to you via email.
Please accept our sincere apologies for all the inconvenience you have experienced.
We hope that we will soon have a chance to send you on a fabulous holiday.
Have a lovely day further!
Kind RegardsBeekman Holidays