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Lionel L

1 reviews | Active since Oct 2018

09 May 2024, 11:18

Dikhilolo

We booked a stay with Dikhilolo and paid R9000 for 4 days stay.On arrival we got told That if we wanted to use The hot water pool we have To pay R20 per person.We are 6 people that are going to use The pool.This means that we have To pay an Extra R1000 just to use There hot water pool.What an disgrace it is to charge your guest an extra cost to use the pool.This is so useless and unfair to people staying and paying This much money for a room 9nly.

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Replies (6)
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Lionel L's update01 May 2024, 17:03
Reviewer Update
Dikhilolo lodge we booked in and only after we got told that we have to pay to make use off there hot water pool and after a big argument with the maintenance manager i got told they they are going to drain the pool due to some person ****ting in pool.The big problem is they never told anyone about this and had people swim in the pool while the **** was still in the filters and the water smelling bad.So how many people swam in this pool with **** in it.This is very very bad from this place.Could have informed the guest that this was happening and did not even close the pool due to this
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Lionel L's update03 May 2024, 15:32
Reviewer Update
Today 1s again got shocked by Dikhilolo game lodge.We are booked in and now after wanting to use the aircon In my unit i got told That its prepaid and if i want to use it i have To buy prepaid units at the reception.What the ****.i have never ever seen this at any place i booked In before.We book in at many Places and never had to pay to get cold air in my unit.So i paid R9000 for 4 days stay at Dikhilolo and still have to pay for everything in the lodge.**** me this is really ridiculous.
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Lionel L's update03 May 2024, 15:58
Reviewer Update
I truely hope someone is going yo get in touch with me.I wanted my money back and go to some other place but got told i have to make the best off the problem at hand.I dont want to stay at Dikhilolo this is the most useless place i have ever booked into.Cold hot water pool pay for everything in the resort wow they think money grows on trees here at Dikhilolo.Disgrace for a place
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Lionel L's update03 May 2024, 16:04
Reviewer Update
I have asked for my money back and till now have had no response from the Resort manager.Was told he was looking for me the whole day but have not found me.WOW i stay in G33 and he knows this but was not near me to come have a word..They want me to stay around till my time has passed and then come with sweet words.Not good enough for me.I coild have gone to far better places and be happy with my booking.Here i have to sit in a room because water in pool is cold aircon is prepaid and i must shut up and be happy with this ****.No ****in way.I WILL BLAST THIS ALL OVER MEDIA IF THEY DONT COME AND FIX THIS.I WILL MAKE SURE PEOPLE KNOW THIS ALL OVER
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Lionel L's update03 May 2024, 17:23
Reviewer Update
Thats all good but its close off business today and no response from anyone at the resort.So they are only going to get back or address the case when i have 5o check out.So that being said i had to pay you people R9000 to sit in my unit.This i could have done at home and not spend a cent to do so.Judy you were to call me back and never did anything.this is a disgrace for a bussines.What a real real disgrace.I am not going to sit down and leave This here.I will post This all over all media sites and anywhere els i can do so that the whole off South africa can know how u treat your guests and how you rip peoples money out of hard working people.Money grows on trees here at Dikhilolo.I work hard for my money and to let you bull**** people out off there hard earned money is not the way to go.Go and put all this on your web page and see how many people will still book with Dikhilolo.People book and are forced to pay because they are here already but i will set it right on all media where i can get my hands on or they refund me as i asked already.BUT YOU WANT TO LEAVE IT TILL ITS TIME FOR ME TO BOOK OUT THEN U DONT HAVE TO PAY ME ANYTHING.WELL THIS WILL GO VERY FAR.
REFUND ME AND IT GOES QUIET OR OTHERWISE IT WILL GO VERY VERY FAR.I HAVE OVER 1 MILLION FOLLOWERS ON MY SITES AND THIS WILL GO FAR WITH EVERYONE SHARING ON THERE SITES
Beekman Holidays
Beekman Holidays's reply09 May 2024, 14:39
Official
Dear Lionel Van Loggerenberg

Thank you for taking the time in sharing your experience with us.

We sincerely apologize for the multiple issues you encountered during your stay, which does not reflect the level of service and guest satisfaction we strive to provide, and we are deeply disappointed that you were unhappy.

We thank you for interacting with our Resort Manager to discuss these issues you've raised.

Our team is committed to providing exceptional service, and we thank you for giving us the opportunity to welcome you back for a much improved experience and to make you smile.

Kind regards
Beekman Holidays