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Celeste H

1 reviews | Active since Sept 2021

28 Dec 2021, 09:53

BEEKMAN HOLIDAYS WANTS TO SPREAD COVID!!!

By far THE WORST holiday company ever! after having been in contact with someone who tested positive for covid over Christmas, we've had to postpone our holiday only to to told they will NOT accommodate us at all after having been asked to send proof of positive test! Being pasted from pillar to post to consultants around the world, we were RUDELY TOLD, we would not be refunded nor could our dates be changed. I have never dealt with such unprofessionalism in my life! Are we now expected to go spread covid - that's what it seems!! why must I forfeit my money?? ALSO, Hazyview Cabanas is no better in helping or expediting the matter!! There are no direct phone numbers, there is no customer service there is NOTHING!! AT THIS POINT I AM ABSOLUTELY LIVERED THAT COVID IS NOT BEING TAKEN SERIOUSLY, YET COMPANIES ARE WILLING TO ***** CUSTOMERS HARD EARNED MONEY!! UNACCEPTABLE!!! AND FROM A COMPANY BASED IN THE UK, WHO CLOSED THEIR BORDERS TO SOUTH AFRICA! FUNNY THAT!!

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Replies (2)
Beekman Holidays
Beekman Holidays's reply28 Dec 2021, 11:28
Official
Dear Celeste

Thank you for your comment. We are disappointed to hear of your experience and look forward to assisting you.

As we are passionately proactive in our efforts against Covid-19, we do take your complaint very seriously.

We are attending to this matter with top priority, and our Consultant will contact you to liaise with you further. 

Your ticket reference number is ***.

Kind Regards
Beekman Holidays
Beekman Holidays
Beekman Holidays's reply04 Jan 2022, 14:20
Official
Dear Ms Haupt

We are pleased that your query is resolved.

Keep well and stay safe.

Kind Regards
Beekman Holidays