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Vee N
1 reviews | Active since May 2011
09 Dec 2021, 13:31
Beekman Holidays are not considerate to cancellations due to COVID
I have had to call Beekman Holidays 4 times to explain that I could not check in as one of the parties contracted COVID. I was assured as an International customer that I will be refunded since I will not be travelling back to South Africa to be able to use the voucher offered and promised a call back to confirm. This has not happened and I was again told today that a refund will not be possible.
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Replies (5)
Beekman Holidays's replyOfficial
09 Dec 2021, 16:46Dear Vee Naicker
We thank you for your review.
The Covid-19 global pandemic has affected us all and we, like other businesses has had to revise our policies to ensure that we are compliant. We have revised our cancellation policy to accommodate the new normal that the world has had to become accustom to. You can access the link below which details our policy as well as the protocols in place at our Resorts.
We confirm that you have cancelled your upcoming reservation on the grounds that you are unfit for travel and we are happy to revisit your request for re-imbur*****t provided that you are able to provide us with the necessary supporting medical documentation.
Keep well and stay safe
Kind Regards
Beekman Holidays
Beekman Holidays's reply09 Dec 2021, 16:46
Official
Dear Vee Naicker
We thank you for your review.
The Covid-19 global pandemic has affected us all and we, like other businesses has had to revise our policies to ensure that we are compliant. We have revised our cancellation policy to accommodate the new normal that the world has had to become accustom to. You can access the link below which details our policy as well as the protocols in place at our Resorts.
We confirm that you have cancelled your upcoming reservation on the grounds that you are unfit for travel and we are happy to revisit your request for re-imbur*****t provided that you are able to provide us with the necessary supporting medical documentation.
Keep well and stay safe
Kind Regards
Beekman Holidays
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Vee N's updateReviewer Update
09 Dec 2021, 16:53I have already provided the medical documentation via email and was assured I would be refunded based on the documentation and provided my card details. I have yet to receive the call I requested to confirm this and when I called back today I was again told refunds are not possible. I would like the agreement honoured.
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Vee N's update09 Dec 2021, 16:53
Reviewer Update
I have already provided the medical documentation via email and was assured I would be refunded based on the documentation and provided my card details. I have yet to receive the call I requested to confirm this and when I called back today I was again told refunds are not possible. I would like the agreement honoured.
Beekman Holidays's replyOfficial
10 Dec 2021, 16:40Dear Vee
It was lovely conversing with you. We look forward to your correspondence to assist you further.
Keep well and stay safe.
Kind Regards
Beekman Holidays
It was lovely conversing with you. We look forward to your correspondence to assist you further.
Keep well and stay safe.
Kind Regards
Beekman Holidays
Beekman Holidays's reply10 Dec 2021, 16:40
Official
Dear Vee
It was lovely conversing with you. We look forward to your correspondence to assist you further.
Keep well and stay safe.
Kind Regards
Beekman Holidays
It was lovely conversing with you. We look forward to your correspondence to assist you further.
Keep well and stay safe.
Kind Regards
Beekman Holidays
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Vee N's updateReviewer Update
13 Dec 2021, 11:12I forwarded the paid for official rapid antigen test result to you as requested as the home test I previously provided was not accepted. I am now still awaiting confirmation of the refund.
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Vee N's update13 Dec 2021, 11:12
Reviewer Update
I forwarded the paid for official rapid antigen test result to you as requested as the home test I previously provided was not accepted. I am now still awaiting confirmation of the refund.
Beekman Holidays's replyOfficial
21 Dec 2021, 11:03Dear Vee
We are happy that you had been refunded.
We look forward to you enjoying your holiday with us.
Keep well and stay safe.
Kind Regards
Beekman Holidays
We are happy that you had been refunded.
We look forward to you enjoying your holiday with us.
Keep well and stay safe.
Kind Regards
Beekman Holidays
Beekman Holidays's reply21 Dec 2021, 11:03
Official
Dear Vee
We are happy that you had been refunded.
We look forward to you enjoying your holiday with us.
Keep well and stay safe.
Kind Regards
Beekman Holidays
We are happy that you had been refunded.
We look forward to you enjoying your holiday with us.
Keep well and stay safe.
Kind Regards
Beekman Holidays