Beekman Holiday Agency

i'd like to share my experience with one of the service providers Beekman Holiday Agency that I made the biggest mistakes of booking with.

On the 11th of March I made a booking for my husband and myself to travel to your lodge on the 24th March (which was my Birthday) till the 27th March 2022.

During the day on the 14th March 2022, I made the payment to finalize my booking. That afternoon at 14:45 I was called by my husband to inform me to rush to the hospital as his sister was admitted. Long story short, on Monday the 14th March at 14:50 my sister in-law passed away. I had contacted bookings@beekmanholidays informing them of my situation on the 15th March 2022 as my husband and I who were newlyweds was now planning a funeral . I admit I did not read the full email upon receiving from the agent on the 15th but as an agent should you not follow up on the open enquiry, all I saw was that I needed to submit documents and management would assess this as my booking was done online.

I was not aware that with this booking I had to cancel the booking online and only after I enquired upon returning to work i found out that the booking went on as normal without the company following up whilst acknowledging my request for cancellation. the confirmation letter does not state that a cancellation needs to be done online it says if the booking is cancelled between the 20th March - 27th March , id receive R6300. when a person loses a loved one, it is not something that is planned. For a company to send their condolences and leave it at that completely blows me away. the cancelation rights on the confirmation letter does not specify that online bookings need to be cancelled online.

when you are grieving these things do not matter, what you focus on is that the person receives a dignified send off.

I'm still waiting for them to call me back