After they were paid they canceled my booking

 Dear Marguerie

 

Thank you for your time in sending us a review. 

 

We really value our customers and always strive to offer wonderful experiences both in the beautiful holiday accommodation we sell as well as the customer services and information we relay to them to make the entire booking experience seamless and hassle free. 

 

We have looked into your booking profile and have seen that your booking was made on the 22nd of November, we thank you for your payment made, however due to it having no required reference to your booking, as advised that provisional reservations will automatically be cancelled should the payment not reflect in our bank account with the correct reference on time, hence it was systematically cancelled. 

 

We try to always assist our customers as much as possible to ensure they really do enjoy their experience with us from the very start of their booking process and not just when they arrive at our stunning resorts, so we have now confirmed your booking and forwarded you your booking confirmation letter. 

 

We do hope that you enjoy a lovely holiday with hearty memories to last a lifetime. 

 

Keep well and safe. 

 

Kind Regards 
Beekman Holidays