RD
Rabind D
1 reviews | Active since Feb 2013
04 Feb 2022, 09:14
A disaster and unprofessional company to deal with, be aware and careful!
I booked at Cayley Mountain lodge for the Easter weekend via Booking.com but cancelled due to personal reasons. BEWARE: they debit your account within hours for the full amount(R25k). Cancellation is a disaster: I logged the cancellation on the 28Jan and had to phone them today to check today(3Feb) and it was not actioned yet and they then point you to a 14 day return policy on Booking.com whilst they enjoy the interest of your funds. So I asked the stroppy lady to advise when the refund will be paid and she said it could take 14 days, from when????????? They also need some kind of management approval to release your funds???
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Replies (4)0
Replies (4)
Beekman Holidays's replyOfficial
04 Feb 2022, 12:15Dear Rabind Deoraj
We note that you booked with an external supplier and not directly with us.
We advise that your queries and comments be directed to that booking channel.
Kind Regards
Beekman Holidays
We note that you booked with an external supplier and not directly with us.
We advise that your queries and comments be directed to that booking channel.
Kind Regards
Beekman Holidays
Beekman Holidays's reply04 Feb 2022, 12:15
Official
Dear Rabind Deoraj
We note that you booked with an external supplier and not directly with us.
We advise that your queries and comments be directed to that booking channel.
Kind Regards
Beekman Holidays
We note that you booked with an external supplier and not directly with us.
We advise that your queries and comments be directed to that booking channel.
Kind Regards
Beekman Holidays
RD
Rabind D's updateReviewer Update
04 Feb 2022, 12:25Booking.com advises that we contact you directly to query the refund on the website so that does not absolve you of the fact that the funds needs to be refunded urgently as you were sent an cancellation email via their website and took NO ACTION from the 28th Jan up until my call to you on the 3rd Feb when I called and that is 5 business days with nothing done and I was then told it could take a further 14 days??
I will also raise this query with booking.com
I will also raise this query with booking.com
RD
Rabind D's update04 Feb 2022, 12:25
Reviewer Update
Booking.com advises that we contact you directly to query the refund on the website so that does not absolve you of the fact that the funds needs to be refunded urgently as you were sent an cancellation email via their website and took NO ACTION from the 28th Jan up until my call to you on the 3rd Feb when I called and that is 5 business days with nothing done and I was then told it could take a further 14 days??
I will also raise this query with booking.com
I will also raise this query with booking.com
Beekman Holidays's replyOfficial
07 Feb 2022, 09:58Dear Rabind
Our Consultant is looking into this and we will do our best to resolve as soon as possible
Your ticket reference number is ***.
Kind Regards
Beekman Holidays
Our Consultant is looking into this and we will do our best to resolve as soon as possible
Your ticket reference number is ***.
Kind Regards
Beekman Holidays
Beekman Holidays's reply07 Feb 2022, 09:58
Official
Dear Rabind
Our Consultant is looking into this and we will do our best to resolve as soon as possible
Your ticket reference number is ***.
Kind Regards
Beekman Holidays
Our Consultant is looking into this and we will do our best to resolve as soon as possible
Your ticket reference number is ***.
Kind Regards
Beekman Holidays
Beekman Holidays's replyOfficial
14 Feb 2022, 13:09 Dear Rabind
We confirm that your refund was procced on 7/02/2022. Thank you for your patience in this matter.
Regards
Beekman Holidays
We confirm that your refund was procced on 7/02/2022. Thank you for your patience in this matter.
Regards
Beekman Holidays
Beekman Holidays's reply14 Feb 2022, 13:09
Official
Dear Rabind
We confirm that your refund was procced on 7/02/2022. Thank you for your patience in this matter.
Regards
Beekman Holidays
We confirm that your refund was procced on 7/02/2022. Thank you for your patience in this matter.
Regards
Beekman Holidays