"Bee ware" of who you deal with!!!

It is with great disappointment that I have dealt with such a company.

I have ordered goods and asked if a discount could be considered as I have purchased more than 1 item. Understandably I was told only on bulk orders that would be considered.

I was told my goods were at their premises and also was notified that transport would be charged for at a rather ridiculous price if I wanted it delivered, of which I then decided I would collect even though I am +- 1hour away from the company. Upon arrival I only got 1 product and the other 2products were not there. (In an email I was told they work on a first come first serve bases, so why take my order in the first place? And then advise that its there).This was so frustrating and to make matters worst I was told the short items will be delivered to me. I was even asked my address of which I wrote my address down. And this my son in-law is witness to.

I then got told by another employee who was on a Zoom meeting at the time that there was no way that the person I dealt with would've told me that they'd deliver as they heard most of the conversation and it was NOT agreed on. I was told that I can get refunded if i wanted whilst over a phone call and before even getting my side in(and this without me being rude, there's a difference between being rude and an UPSET customer, so don't have it twisted and lie about that too) the call was cut twice . Such unprofessional behavior towards customers. I again went to the company at my cost to collect the goods. Got the goods checked by their staff and left to have it taken to where it was meant to be taken the previous day already and due to being in a rush to make it on time to the have it loaded and delivered elsewhere I had no time to double check what was already checked by members of their staff. On checking my phone when I had the time , I got an email stating extra products were in 1of the boxes. Unfortunately the goods had already left and a fee to bring it back to me is being charged of which I refuse to pay for from my pocket.

I will never deal with such poorly behaved employees again who are at fault and on top of it lie to customers about what was discussed at their premises and this being done in assuming it will rectify matters. Disgusting!!! Shameful!!!

Disappointed is an understatement for what I feel.

Company name : bee ware (they mean every letter in that word), they should be dealt with serious caution since they even stoop low to lie.