Poor furniture removal

Be carefull when using this company. Very Poor service and i have proof of all damages and conversations along with witnesses.

Bee Ready Movers from Randfontein

On txt they claim to have 9 years exp but on add they say it is 15years exp.

I asked for a quote and was quick to receive it. (Good service) I also asked for someone to do all the packing into boxes for me as i have a newborn baby and cant do it myself, which i was quoted extra (which is fine and i paid for it)

Never was i offered or mentioned that “bubblewrap” would cost extra.

My previouse movers had no issues and everything was included in the price. No fine print. New boxes, all kinds of wrapping materials, they told me to have a coffee and relax, they will do it all.

Long story short-ish.

Upon uploading the truck: an old lady came to do the packing after i already packed about half of my house. So felt sorry for the lady and tried to pack as much as i possibly could and had another friend to help as well.

Employees fight amongst each other infront of klients. Shoving items into pre-used boxes with newspaper and old blankets as padding. Movers did not have enough black bags and box tape and asked us to buy them more. The truck and trailer was not big enough so we could fit all our stuff into the truck and resulted in leaving items at the old premises. Some items was not even in boxes and was packed loosely in between gaps in the truck.

Clear instructions was given by 3 people to the movers NOT to pack our traveling suitcase and baby bags and some other items (it was going into my oersonal vehicle) but it was loaded into the truck and had to be offload again before they could leave.

Offloading the truck: The employees were so hasty and complained that they did not want to do this job anymore, they rushed the other casual employees with offloading and some items were damaged.

Now that we try to communicate with the owners of the moving company they have excuses after excuses and lately they dont even answer their messages. I tried handling this situation as civil as possible but since they are bluntly ignoring us it leaves me no choice but to take this publicly. We paid in full as the insisted and was offered great service but that was far from what we received.

Wilhelm and Christina Thesner