Poor Quality Service Resulting in More Damage

On Wednesday 4 June at 8.30 am our hot water geyser burst. It is situated above the kitchen and some of the cupboards got wet as well as the celing and the floor. BEE were recommended from Outrsurance and came at 3 pm and it took them until 7 pm to install the new tank. They demanded cash of R2270 for the Excess and were very rude. On Thursday 5 June, the water started pouring very fast out of the ceiling all over the kitchen and fused the lights. Once again BEE came and supposedly fixed the problem and sent an 'electrician' to put in a new fluorescent tube light.. He dropped the old one on the floor where it smashed into a thousand shards and did not offer to clean it up. So I had to do it. He put in a new light. Saturday at about 1 pm we returned home to once again find water gushing all over the kitchen from the piping in the loft and it spread into the lounge this time. I phoned Burgess Plumbers who came fixed the problem at a cost of R1108.80 to ourselves. I believe either yourselves or Outsurance must pay for this emergency bill. I am disgusted with the level of incompetence at BEE. They made a problem much worse by their poor performance.