Refund not done

I had paid for a picnic to be setup on the 8th of March. Payment was done the week prior. The Saturday after I had made payment my sister had to have an emergency caesarean at 8 months. I was forced to cancel the picnic. I had informed BEE my guest accordingly and after chats amongst management they had agreed to refund me due to unforseen circumstances on my side. They said the refund would be done at the end of March.

The end of March started the lockdown and I had received no communication as to what was happening with my refund. After many msgs sent to the representative she says that they're in a difficult situation but the refund would be done. Some time later after many msgs again I was then informed that they cannot do the refund at the moment.

Due to the lockdown I am not working and was relying on this refund. I am now desperate for my refund.