Unable to fulfill service and not refunded by Bee Happy

Bee Happy has made me Extremely unhappy. Made an order on 6 November 2024 for R1949 and to date have not received. I've sent a WhatsApp message on 25th November and had a response from Daylan Stephen promising to send it the Friday but couldn't keep the promise. Sent another message in 5 December and another promise to send the Friday but still not done. Sent messages again the 11th December and 27th January but chose to ignore my messages. To date I haven't received and still no refund.