Unprofessional Service and Poor Product Quality from Bedzone and Restonic

I purchased beds from Bedzone a few months ago, and unfortunately, the experience has been nothing short of a nightmare. From the moment I started dealing with their account manager, Lebo, I was met with unprofessionalism and threats. Instead of offering assistance, she constantly threatened to repossess the beds if we didn’t pay on time—this was even after we raised a legitimate claim about the beds being defective just 3 months after purchase.

What’s worse, when we requested a replacement due to the poor quality of the beds, we were met with silence. We followed their instructions, sent photos to both Bedzone and Restonic in June, but for 9 months now, neither company has responded. They seem more interested in collecting payments than actually standing by their products or providing decent customer service.

At one point, I was short by R30 when making an installment payment, and Lebo, rather than being understanding, insisted that I call friends and family to e-wallet me the missing amount, claiming “Ke Mashaya” (calling me a ****). The level of disrespect and disregard is shocking.

It’s been incredibly disappointing, and it feels as though we’re being ignored and mistreated. Whether it's because we're Black or simply because they don't care about their customers, it’s clear that both Bedzone and Restonic fail to deliver quality products or service.

If you’re considering purchasing from these companies, do yourself a favor and think twice. The frustration, the stress, and the poor customer service are simply not worth it.