Traumatizing Experience with Bedzone Northgate / Lewis Group

I recently purchased a bed from Bedzone Northgate (t/a Lewis Group), and the experience has been nothing short of traumatic.

The bed was advertised at R5,999.99 when I app**** for credit on 29 October 2025. However, due to delays and poor communication from the branch and head office, the application was redone, and I was suddenly charged R7,999.99—with no warning or explanation. I had to drive 24km to the store just to get answers, only to be told the special had expired.

After finally receiving the bed on 4 October, I discovered the wrong headboard had been delivered. When I asked for a correction, I was told the entire credit process would need to be restarted—something I absolutely cannot go through again.

This experience has been draining, unprofessional, and shows a complete disregard for customer time and trust. I would not recommend this branch to anyone.

My rights as a consumer have been blatantly violated!!

I will be lodging formal complaints with:

The Consumer Goods and Services Ombud (CGSO)

The National Consumer Commission (NCC)

The National Financial Ombud (NFO)

0 Stars if it were possible. I would absolutely NOT recommend this branch to anyone.