Shocking Service and Lies!

After undergoing major spinal fusion surgery in the beginning of May this year, we purchased a new bed from BedZone, Princess Crossing, Roodepoort.

The bed cost is R9000.00 and an additional R400.00 for a mattress cover in order to qualify for their 100 day return policy. This is quite a substantial amount for pensioners!

We noticed that the mattress was showing signs of sagging within less than 100 of the purchase date and went to the store on the 7th August to report the matter.

The response that we received from the staff was shocking! They demanded that we return with photos and a video of the mattress so that they could send them to their 'Inspector'.

We reminded them that we were within their 100 day return policy and they said that we should still bring them photos and a video.

Staff member Thato promised that he would contact their manager in the meantime and get back to us after showing us an alternative bed that they could give us.

We phoned the store two days later and we're told that Thato was not at work. The lady that we spoke to on the phone was rude and obnoxious with my husband and I took over the call and told her we wanted the problem solved by the end of the day. She said she would call us back, which she did not do.

I have great difficulty with my speech as a result of healing from the surgery and find the treatment we received from the staff at this store as unacceptable.

We want BedZone to refund our money and come and collect their inferior quality bed in order for us to purchase a decent bed, which I desperately need in order for my body to heal properly from the surgery I underwent.